Claude Untangled

By the end of this session, Claude won't feel like a stranger.

You're bouncing between the promises that AI will transform your business and the worry it might replace you altogether. You know it could probably help, but where do you even start?

What you actually want is someone to walk you through it, not give you something else to read or watch or figure out on your own. And that's exactly what Claude Untangled is.

let's do it
Vicki Heijnen, Blackbird Eleven
Sound familiar?

AI has been on your list for a while now.

You've probably opened Claude or ChatGPT more than once, stared at the blank box, and closed the tab without asking it anything.

Maybe you've sat through an AI webinar that was either too technical or just a list of prompts you've never touched since. Nothing's quite clicked yet, so it keeps slipping to the bottom of the "I'll sort that soon" list.

You're not behind. This session will give you the confidence you need and get setting up Claude nicely off your to-do list.

Who this is for

This is for you if...

  • You're a small business owner who deals with emails, clients, content, admin, and the mental load that comes with running it, and you want AI to make at least one of those things easier.
  • You're not particularly technical and you don't want to spend your afternoon digging through YouTube tutorials on your own.
  • You want someone to sit with you, show you how it works, and build something real with you that fits your actual business, not a generic example.
What it is

One focused hour. We open Claude together and make it yours.

Claude Untangled is a done-with-you session where I sit down with you and we work through it practically. I'll help you understand where things live, how to ask for what you need, and how to set Claude up in a way that actually fits the way you work.

We'll build one real, reusable thing together. something that you'll keep using to save time, or make something easier in your business.

Before the session

I'll send you a short prep form so we're not spending your hour figuring out the basics. You'll tell me what you do, where you feel stuck, and what you'd love AI to help with. It also gets you thinking about your business in a way that makes the session much more useful.

One thing to sort beforehand: you'll need a Claude Pro account rather than the free version, so we've got the room to actually get something built without running out of capacity partway through. I'll flag this in your prep form too.

During (60 minutes on Zoom)

We'll jump on Zoom, share screens, open Claude together and work through it practically. By the end, you'll know how to:

  • Set Claude up so it understands your business
  • Find where things live and navigate confidently
  • Ask better questions so you get better answers
  • Build and use a real, reusable AI helper for something you do regularly

There's also space to ask the questions you've maybe felt too daft to ask anywhere else.

After (one week later)

You'll have a week to experiment, play, and get stuck in. Then we'll jump back on Zoom for a dedicated 30-minute follow-up. You can share your screen and show me where you've got to and if you've got stuck with anything. You won't be left to figure it out on your own.

It's one practical, done-with-you hour designed to make you feel capable, confident, and hopefully a wee bit excited about what Claude can now do for you.

Ready when you are

£149 for the session.

One focused hour, one real thing built, and a follow-up a week later to make sure it sticks.

I'm in

What's included

Here's exactly what you get.

  • Short prep form So we use the hour working on your business, not figuring out the basics. You'll come in ready.
  • 60-minute done-with-you Zoom session Practical, personal, and built around how you work, not a generic template.
  • A Claude setup that understands your business By the end of the session, Claude will know your business.
  • One real, reusable AI helper Built around real tasks in your actual business, not a practice exercise.
  • Space to ask the daft questions The ones you've not been sure who to ask.
  • 30-minute Zoom follow-up (one week later) For the stuff that only comes up once you've actually started using Claude yourself.
Who you're working with

Hi, I'm Vicki.

Vicki Heijnen, Blackbird Eleven

I've spent 25 years working in tech, operations, and delivery. These days I work with small business owners as their Delivery and Operations Partner, helping them get things out of their heads and into something that actually works.

I do enjoy digging into the techie stuff, but I'm much more interested in making AI actually work for you. I want it to feel practical, useful, and a lot less intimidating.

I use Claude every single day in my own business. I know where it's brilliant, where it's frustrating, and how to make it useful quickly. That's what I want to give you.

Before you talk yourself out of it

A few questions you might have

Do I need to already have Claude Pro?

You'll need a Claude Pro account before we start, rather than the free version. The free plan can run out of capacity partway through, and I don't want that eating into your hour. If you're not on Pro yet, it's a quick upgrade, and I'll remind you in the prep form so it's sorted before we jump on the call.

I'm not very technical. Will I be able to keep up?

This is made for you. I won't assume any prior knowledge, use jargon, or rush through anything. If something doesn't make sense, we'll slow down. That's the whole point of doing this together rather than handing you a course to work through on your own.

I've tried Claude before and got nowhere. Is this still for me?

Absolutely. Getting nowhere is usually a setup problem, not a you problem. Most people open Claude, stare at a blank box, and don't know what to ask. We'll sort that out in the first ten minutes.

I already use ChatGPT. Will I lose everything if I switch to Claude?

Nothing carries over automatically, the two platforms don't talk to each other, but your ChatGPT account isn't going anywhere either. It'll sit exactly where it is if you ever want to check back on something. In the session, we rebuild the bit that actually matters: getting Claude properly set up with your business context, so you're not starting from a blank slate, you're starting from a better one.

Will this feel like every other AI training I've sat through?

No. No lecture, no demo where you just watch me click around, and no list of things to go and try on your own afterwards. I'm also not going to teach you flashy video edits or build out complicated automations, that's not what this hour's for. We build one real thing for your business together, and you leave knowing how to use it, not just having watched it happen. Wherever you're starting from, this isn't going to make you feel behind.

Will this work for my type of business?

If you're a small business owner who deals with emails, clients, content, admin, or your own thinking on a daily basis, yes. The session is built around your actual work.

What if I get stuck after the session?

That's what the follow-up is for. You'll have a week to experiment, and then we'll book a dedicated 30-minute Zoom session to work through anything that's still fuzzy. You won't be left to figure it out on your own.

Investment

Claude Untangled

£149
  • Short prep form before the session
  • 60-minute done-with-you Claude setup session
  • A Claude that understands your business
  • One real, reusable AI helper built for your work
  • Space to ask everything you've wanted to ask
  • 30-minute Zoom follow-up one week later

One more thing: you'll need a Claude Pro account (not the free version) for the session.More on that in the FAQs above.

If AI has been sitting on your "I really should sort that out" list for a while, this is the nudge to actually do something about it.

I'm in

Once you've paid, I'll send you a link to pick a time that works for you.